I regretted rolling down my window….but it was a beautiful day, and I was desperate for fresh air…but, I was afraid to make eye contact, since I hate to say No to a bum.
I swept my eyes past him, and kept my attention in the other direction. … hoping the light would change soon, hoping he would not call out.
Then it started… he walked toward my car, calling out …. I froze, hoping he wasn’t calling out to me…. He kept calling… so I had to turn his way…. He was trying to get my attention, so that I wouldn’t run over him, when he passed the front of my car, on the crosswalk.
He was waving frantically with a big smile, saying… I am walking here…don’t hit me…big smile plastered on his face…. Then, after the message was delivered, his amiable smile, turn to wrath, scorn, hate, derision, disgust… his true feelings about the encounter revealed… I was trash to him. It wasn’t a human to human moment, but, an obligatory nuisance thing he had to do, to keep from being hit, by me making a right on red turn. He was afraid of ME.
It was just that his face flipped from customer service smile-smile, to sickening scorn of me, right in front of my face, before he even crossed the front of my car… like he wanted me to know I disgusted him.
On a totally different subject then…Later that day, I was on the phone, being routed thru call centers, with impossibly solicitous people reading from their scripts. I respect them for showing up at work, and doing their jobs… but, I also know I am being handled… worked… if they go off script, or reveal a mistake on the taped phone call…it could cost them their job, the job reference, and their income, and from that, their house breaks up, from the failure to keep a job, and the family is destroyed…. Ok, the pressure is ON.
I get handled.. and I try to humanize it just a micro amount, and ask what city they are in… for small talk about the weather, or whatever I can think of so that they don’t think I think they are robots..
As we do our hang-up routine, “is there ANYthing else I can help you with” because they are obliged to end the call this way.. and I say no.. and she gives me her name, much clearer now, first and last…. My clue to call her company, and say what a nice call this was….and I feel like the bum on the street, that went from fake smiley face, to derision… at being forced into this fake encounter with a stranger…so that I call her boss, and say what a nice call this was…
What kind of fake society have we become? All of us being nice out of fear…